The short answer

First match the charge to a real purchase or agreement. Compare your own records and the account opened directly with the provider. Resolve discrepancies through a known contact channel before paying.

Do you recognise the claim?

Check the date, amount, customer number and description against your order confirmations or contracts. Ask others who share the account whether they placed the order. An unknown claim needs investigation; it is not automatically fraud. A logo and a personalised greeting do not establish that money is owed.

Ask through a verified contact

A number in the invoice may lead to the scammer. Use a number from earlier documents or the official site you opened independently. Ask which order or agreement the invoice covers. Do not send identity documents, card details or security codes just to begin checking.

Deal with pressure without ignoring a real claim

Threats of immediate suspension or added charges do not change the checking process. Do not pay solely to make the email go away; investigate promptly in case the invoice is genuine. An email safety guide cannot determine whether a disputed debt is legally valid. Seek appropriate individual advice for an actual disputed claim or official document.

The key point

A payment demand should correspond to a verifiable service, checked through an independent contact.

Sources and further help

The linked information supports this guide. It does not imply that these organisations work with or endorse MailMigo.